These are called 'consumer guarantees', and include the following:
If the goods (or services∥ we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in the value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.
If any goods arrive damaged, please contact Bowron Sheepskins within 24 hours of delivery. Bowron Sheepskins will arrange to have the damaged item returned Bowron warehouse and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned in the condition received by you with all original packaging, together with all/ any packing slips.
Refunds will be issued at the discretion of Bowron Sheepskins.
Refunds will normally be processed within seven (7) days.
This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the consumer Guarantees Act 1993, and may not necessarily describe all right you may have.